Customer Service Training and Development Subscription - One-Year Membership (Bundled courses)

Customer Service organizations that create positive customer relationships will win in this new century. The Internet has impacted every aspect of business - both domestically and globally. Today, customers have fingertip access to a vast array of resources that give them tremendous knowledge - and power, including new and efficient ways to train Customer Service representatives. The potential for your Customer Service people to make a real difference in every business is rising. The individual representative holds extraordinary influence over the customer's relationship with a company.

Maximizing the positive response potential for each Customer Service professional makes the difference between customer dissatisfaction, and customer delight. Maximizing the positive influence each Representative can have is what CRK Interactive is all about.

Understanding your customer, learning how to put the customer first, and leveraging the potential that lies in every person on your team that touches a customer is the winning formula for the new century.

Subscription includes 12 months access to the following courses: (The DiSC® is required.)

• Establishing Credibility and Trust for Sales C-103
• Customer Focused Sales Interviews C-104
• Questions Are The Answer for Customer Service C-105
• Questions Are The Answer for Sales C-106
• Overcoming All Objections C-107
• Territory and Account Management C-109
• Gaining Commitments to Action/Closing C-110
• Win-Win Negotiations C-112
• Understanding Behavioral Styles for Customer Service S-121
• Reinforcing Your Understanding of Behavioral Styles for Customer Service S-125

$159
without DiSC®

C-100

Handling Customer Complaints

This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive.

$37

C-101

Establishing Credibility and Trust for Customer Service

Decisions to stay with one vendor or supplier require all the people who come in contact with the customer to establish some level of credibility and trust. Establishing positive credibility and trust allows customer service people a better opportunity to create longer term business relationships. This course will discuss what you can do to intentionally build trust and confidence with your customers.

$37

C-104

Customer Focused Sales Interviews

In this course you will learn professional sales interviewing techniques that will help you establish credibility, qualify opportunities more effectively, and discover a prospect's important business needs, goals, priorities and personal win.

$37

C-105

Questions Are The Answer for Customer Service

This course will provide you with examples of good questions that you can use immediately to get the information you need. You will learn the difference between open-ended and closed-ended questions, and when to use them. We'll discuss seven different types of questions and how you can use each one.

$37

C-107

Overcoming All Objections

This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive.

$37

C-110

Gaining Commitments to Action/Closing

In this course we will discuss a variety of techniques for gaining little commitments from a prospect to advance the sale. You will learn the difference between low pressure and high pressure closing styles, also, how to recognize buying signals from your prospect, and how to deal with them. We will see what closing method is most effective with different personality styles. We will also discuss what to do if the prospect says "no thanks" and how to overcome objections when closing.

$37

C-112

Win-Win Negotiations

In this course we examine the negotiation process and determine the types of negotiations that cause people the most difficulty. We practice an effective negotiation process that will help you and your customer get to a win/win.

$37

S-113

DiSC® Customer Service Action Planner

Increase customer satisfaction and service by identifying your customers' primary DiSC® Dimensions of Behavior and their preferred approach to communication and problem solving.

$12

S-116

DiSC® Talk!
Action Planner

Customer Communication is a critical key to success whether the challenge is collections, fundraising, help desk, telemarketing, or telephone sales. DiSC® Talk! Helps today’s telephone professionals communicate more effectively and increase customer satisfaction.

$12

S-121

Understanding Behavioral Styles for Customer Service

Customer Service relationships often depend on "getting off on the right foot". Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.

$37

S-125

Reinforcing Your Understanding Of Behavioral Styles for Customer Service

A shortened version of Understanding Behavioral Styles for Customer Service. In this course you will reinforce your understanding of your own behavioral style and use this knowledge to enhance your communication skills and increase your productivity.

$20