The Service Essentials™ for Managers Participant’s Manual is a step-by-step guide for the learners. The manual includes exercises, reference material, self-assessments, practice exercises, case studies and action plans. Each participant of the training will need a participant’s manual to experience the learning process.
Product No: S-150 - $99
Category: Participant's Manual
Energize your client’s managers to create an environment that works for their customers and staff. Managers set the stage for customer service excellence. This two-day comprehensive training process will build the infrastructure for excellent service.
Incorporating the Managing Work Expectations - Transforming Attitudes Profile, Service Essentials™ for Managers gives Managers and Supervisors the tools to create an environment for clearly defined and well-communicated work expectations.
- Inspiring people
- Managing feedback and communication
- Measuring service
- Recognizing excellence
Using Inscape Publishing's Work Expectations Profile, participants gain the skills they need to dialogue with staff members about their expectations.
Research shows that just talking about expectations enhances job satisfaction and success. Helping employees become more satisfied and successful goes a long way toward building a positive environment that fosters customer service excellence.
Associated Products:
Service Essentials™ for Managers Trainers Kit |
