Service Essentials™ is a comprehensive customer service training system now  available and distributed by Inscape Publishing. The training system incorporates the DiSC® Classic and supporting tools, as well as the Work Expectations Profile.

Product No: S-161 - $895
Category: Facilitator Kit

Re-energize your staff with these essential skills for excellent customer service. Six modules comprised of one- or two-hour training segments will give your staff the basic skills, attitude, and aptitude to delight your internal and external customers. Service Essentials™ for Everyone can be completed in one or two days.

Topics include:

• attitude of excellent service
• identification of customer needs
• thoughtful body language and words
• uncompromising service at every contact point
• conflict resolution
• tips on exceeding customer expectations

This dynamic skill-building program uses DiSC® Dimensions of Behavior as a basis for excellence in internal and external customer service. Throughout the six essential practices for great service, participants apply the DiSC model to identify and meet their customers' needs.

Service Essentials for Everyone Trainer's Kit includes:
facilitator's guide, participant manual, and essential practices card. Requires purchase of one DiSC® Classic and one DiSC Customer Service Action Planner per participant.

Associated Products:
Service Essentials™ for Everyone Participant Materials